Terms & Conditions

These terms and conditions (“the Terms”) govern your use of this website (“the Website”), our services, treatments and appointments, and your relationship with Luxé Salon Ltd (“Luxé”, “we”, “our” or “us”).Our registered address is Luxé Salon Ltd, Crown Vaults Building, Chester Road, Buckley, Flintshire, CH7 3AE. These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.Please read these Terms carefully, as they affect your rights and responsibilities. If you do not agree to these Terms, please do not use our Website or services. If you have any questions, contact us at info@luxe-salon.co.uk, write to us at the address above, or use the Contact Us page on our Website. By using the Website or our services, you agree to be bound by these Terms.Our Privacy Notice explains how we collect, use and protect your personal information.Most treatments are carried out by self-employed therapists and stylists who rent a chair or room within the salon. When you book with a particular team member, the contract for that treatment is primarily between you and that self-employed individual. Luxé Salon Ltd provides the premises, booking system and overall salon standards. Responsibility for the treatment itself sits primarily with the self-employed professional providing it.To help us provide the best possible experience, we ask Beauty clients to arrive 15 minutes before their appointment and Hair clients to arrive 5 minutes before their appointment.

The treatments and services you book are specific to you and some require advance preparation. We kindly ask for at least 24 hours' notice if you need to cancel or rearrange an appointment. Late cancellations and missed appointments may be recorded, and where there are repeated late cancellations or non-attendance, we may ask for full or partial payment in advance when booking future appointments.

Your safety and satisfaction are our main priorities.Hair colour skin testA skin test is required 48 hours before your appointment if you have not had a colour treatment with Luxé Salon Ltd within the last 6 months.HD brow / Eyelash / Eyebrow tinting skin testA patch test is required 48 hours before your appointment if you have not previously had eyelash or eyebrow tinting with us, or have not had the service within the last 6 months.Tanning skin testA patch test is required 24 hours before your appointment if you have not had a tanning treatment with us within the last 6 months.If a required skin/patch test has not been completed within the stated timeframe we may be unable to carry out the treatment and no refund or rebooking priority will be given.

When you make a booking (in person, by telephone, email or online) you confirm that:The personal information you provide is true, accurate, current and complete; andYou are not impersonating any other person or entity.You agree to notify us immediately of any changes to your personal details. You can do this by telephone, email or via the contact form on our website.Tel: 01244 641233E-mail: info@luxe-salon.co.ukForm: http://www.luxe-salon.co.uk/contact

You are responsible for following any aftercare advice given to you. We are not liable for any adverse reaction or unsatisfactory result that arises because aftercare instructions were not followed, or because relevant medical or allergy information was not disclosed to us before treatment.

The Website may contain links to other websites or material for your convenience. These are outside our control. We are not responsible for the content, privacy practices or availability of external websites, and we do not review or endorse them. We accept no liability for any loss, damage or offence arising from your use of, or reliance on, any external content, products or services.

All treatment, service and product prices are inclusive of VAT and quoted in Pounds Sterling (£) unless otherwise stated.Prices may change from time to time, but any applicable price will be made clear before a service or purchase is confirmed. We reserve the right to correct genuine pricing errors.

RedemptionGift vouchers are valid only for services and treatments at Luxé Salon premises or online at www.luxe-salon.co.uk. They cannot be used to purchase other gift vouchers. No cash valueVouchers have no cash value and cannot be exchanged for cash. No change is given. Any unused balance remains on the voucher for future use until the expiry date.ExpiryVouchers expire 12 months from the date of purchase. Any remaining balance is lost after the expiry date and cannot be reclaimed.Non-refundableGift vouchers are non-refundable and non-returnable once purchased.Presentation & validityThe voucher (physical or digital) must be presented at the time of use. Luxé Salon Ltd reserves the right to refuse any voucher that appears to have been tampered with, duplicated, damaged, or obtained fraudulently.Lost, stolen or damaged vouchersWe accept no responsibility and will not replace lost, stolen or damaged vouchers.CancellationsIf a service or treatment paid for with a gift voucher is cancelled by you in accordance with our Cancellation Policy, the relevant amount will be credited back to the voucher balance (subject to the original expiry date). If we cancel a booking, the full amount will be credited back to the voucher or, at your option, a replacement booking will be offered.GeneralGift vouchers are subject to availability and to our main Terms & Conditions and Privacy Notice. We reserve the right to amend these Gift Voucher Terms at any time. The version in force at the time of redemption will apply. These terms are governed by the laws of England and Wales.Issued by Luxé Salon Ltd, Crown Vaults Building, Chester Road, Buckley, Flintshire, CH7 3AE.

All intellectual property belonging to or associated with Luxé Salon Ltd (including content on the Website) is protected by copyright, trade marks, database rights and other intellectual property rights. You may view and display Website content on a screen, store one electronic copy on a personal device (not on a network server), or print one copy for your own personal, non-commercial use, provided all copyright and proprietary notices remain intact. You may not otherwise reproduce, modify, copy, distribute or use any materials or content for commercial purposes without our prior written permission.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.We take reasonable care to ensure that information on the Website is accurate and up to date. However, Website content is provided for general information only and we cannot guarantee that it will always be complete, accurate or suitable for your particular circumstances. If we become aware of an inaccuracy, we will aim to correct it as soon as reasonably practicable.We cannot guarantee that the Website will always be available or free from technical problems. We are not responsible for temporary interruptions, incompatibility with your device, software or internet connection, or other technical issues outside our reasonable control.Subject to the first paragraph above, we will not be responsible for losses that were not reasonably foreseeable when the relevant contract was made, or for losses arising from circumstances outside our reasonable control.Where we or a person acting on our behalf provides a service to you, nothing in these Terms excludes or restricts any rights or remedies you have under applicable consumer law, including the requirement for services to be carried out with reasonable care and skill.

We reserve the right to:Update or amend these Terms from time to time. We will give reasonable notice of material changes where practicable (for example by email or a notice on the Website). Continued use of the Website after changes take effect constitutes acceptance of the new Terms. If you do not agree, you should stop using the Website.Modify or withdraw the Website or any of its content temporarily or permanently without notice. We will not be liable for any such modification or withdrawal.Correct pricing errors in-salon or on the Website at any time.Cancel an appointment before a client arrives or refuse to provide services where just cause exists.

You are responsible for any loss or damage reasonably incurred by Luxé Salon Ltd as a direct result of your deliberate misuse of the Website, unlawful activity, or serious breach of these Terms. Nothing in this section makes you responsible for any loss or damage caused by our negligence, breach of these Terms, or anything for which we are responsible by law.

If you are unhappy with any aspect of your visit or treatment, please contact us as soon as possible at info@luxe-salon.co.uk or 01244 641233 so we can try to resolve the matter. We aim to respond to all complaints within 5 working days.

1. The promoter is Luxé Salon Ltd (“Luxé”, “we”, “us” or “our”).2. Competitions and prize draws are open to UK residents aged 18 or over, excluding self-employed team members working at Luxé Salon and anyone directly involved in the administration of the promotion, unless otherwise stated.3. There is no entry fee and no purchase is necessary unless clearly stated in the promotion.4. By entering, you agree to be bound by these competition terms, our general Terms and any additional conditions stated in the relevant promotion.5. The entry method, eligibility requirements and any additional conditions will be clearly stated when the competition or prize draw is announced.6. Only one entry per person is permitted unless otherwise stated.7. The closing date will be clearly stated. Entries received after the closing date will not be accepted.8. We are not responsible for entries that are incomplete, delayed, lost or not received because of technical problems or circumstances outside our reasonable control.9. We may cancel, suspend or amend a promotion where circumstances outside our reasonable control make this necessary. Any material changes will be communicated to entrants as soon as reasonably practicable.10. Prizes are as described in the relevant promotion, are non-transferable and no cash alternative will be offered unless otherwise stated. Where circumstances outside our reasonable control make it necessary, we may substitute a prize with one of equal or greater value.11. For prize draws, winners will be selected using a verifiably random process. Where a promotion is judged rather than randomly drawn, the judging criteria and selection method will be stated in the relevant promotion.12. Winners will be contacted using the contact method stated in the promotion, which may include email or direct message through a social media platform. We will make reasonable attempts to contact the winner. If a winner does not respond or claim their prize within 14 days of our attempts to contact them, we may select an alternative winner.13. Our decision regarding the administration of a promotion is final, subject to applicable law and the published competition rules.14. Competitions, prize draws and these terms are governed by the laws of England and Wales.15. Where we intend to use a winner's name, image or other information for promotional purposes, this will be made clear when the promotion is advertised and any necessary permission will be obtained. Personal information will be handled in accordance with our Privacy Notice and applicable UK data protection law.16. Where required, we may publish or make available information demonstrating that a valid award took place, ordinarily the surname and county of a major prize winner. Entrants may object to this information being published or request that the amount of information published be reduced. We may nevertheless be required to provide winner information to the Advertising Standards Authority if requested.17. Personal information supplied in connection with a promotion will be used to administer that promotion and otherwise handled in accordance with our Privacy Notice. It will not be used for unrelated marketing unless you have separately agreed to this.18. Unless expressly stated otherwise, competitions and prize draws are not sponsored, endorsed, administered by or associated with Facebook, Instagram, X or any other social media platform on which they are promoted.