Question 1

Our Commitment to You

Accepted Answer

At Luxé Salon Ltd we are committed to protecting your personal data and respecting your privacy.This Privacy Notice explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 .We will never sell your personal data.Last updated: August 2026

Question 2

Who are we?

Accepted Answer

Luxé Salon Ltd is the data controller.Registered address: Crown Vaults Building, Chester Road, Buckley, Flintshire, CH7 3AE.Company number: 08672167.

Email: info@luxe-salon.co.ukTelephone: 01244 641233For simplicity throughout this Notice, ‘we’ and ‘us’ means Luxé Salon Ltd.

Question 3

Information we collect, it's benefit to you & why we collect it.

Accepted Answer

We collect the following information so we can provide you with a safe, high-quality service and keep you informed:Identity and contact details (name, email, telephone, address) – so we can identify you, book appointments and contact you about your bookingsBooking and treatment history – so we can deliver consistent, personalised servicePayment information – processed securely by third-party providers so you can pay easily and safely (we do not store full card details)Preferences, feedback and marketing choices – so we can improve your experience and send you relevant offers (only where permitted)Special category (health) data such as allergy information, skin/patch test results and relevant medical history – so we can treat you safelyPhotographs of work carried out (before/after or finished results) – only with your explicit prior consent, for use on our social media, website or marketing materialsCCTV images/footage – for the security of the premises, clients and team members, and the prevention/detection of crimeTechnical data via cookies when you use our websiteLawful bases we rely on Contract – to manage appointments, provide treatments and process paymentsLegitimate interests – appointment reminders, service improvement, CCTV securityExplicit consent – skin/patch tests (health data) and photographs for social media/marketingSoft opt-in or consent – marketing communications (you can opt out at any time)Legal obligation – where required by lawYour safety and a smooth experience are always our priority.

Question 4

Sharing your data, why we need to & it's benefit to you.

Accepted Answer

We only share your data when necessary and with appropriate safeguards:Payment processors (PayPal online; Barclaycard and American Express in-salon) – so your payments are secureBooking system and IT providers – so we can manage appointments efficientlySelf-employed team members operating within the salon – so they can deliver your treatmentProfessional advisers, insurers or authorities – only when required by law or to protect rightsSocial media platforms – only photographs for which you have given explicit consentSharing is limited to what is needed to look after you and run the salon safely and professionally. We will never sell your personal data.

Question 5

Where your personal data may be processed

Accepted Answer

Your data is primarily processed in the United Kingdom.If any data is transferred outside the UK, we ensure it is protected by appropriate safeguards such as UK adequacy decisions or standard contractual clauses.

Question 6

How long we keep your personal information

Accepted Answer

We only keep your data for as long as necessary:Client records and treatment history – while you are a client + 6 yearsPatch test / health records – typically 3–6 years (or longer if required for insurance or claims)Financial records – 6–7 yearsMarketing preferences – until you opt out or withdraw consentPhotographs – for as long as your consent remains valid (we delete them if you withdraw consent)CCTV footage – normally 30 days (longer only if needed for an investigation or claim)Website technical logs – typically 12–24 monthsWhen data is no longer needed we securely delete or anonymise it.

Question 7

Cookie policy

Accepted Answer

Cookies are small text files stored on your device. We use essential cookies so the website and booking system work properly.Non-essential cookies (for analytics or improvement) are used only with your consent. You can manage cookies through your browser settings. Disabling essential cookies will limit site functionality (including online booking). We may use cookies to perform banner advertising on other websites, with ads that present you with products or services we think you may be interested in.

Question 8

Your rights

Accepted Answer

You have the following rights under UK data protection law:Right of access – to request a copy of your dataRight to rectification – to correct inaccurate dataRight to erasure – to request deletion (including removal of photographs)Right to restrict or object to processingRight to data portabilityRight to withdraw consent at any time (this does not affect processing that has already taken place)Right to lodge a complaint with us and/or the Information Commissioner’s Office (ICO)To exercise any of these rights, contact us using the details below. We will respond without undue delay (normally within one month).You can also complain to the ICO at ico.org.uk

Question 9

How to reach us

Accepted Answer

Email: info@luxe-salon.co.ukTelephone: 01244 641233Post: Luxé Salon Ltd, Crown Vaults Building, Chester Road, Buckley, Flintshire, CH7 3AEOr use the Contact Us form on our website.

Question 10

How to update your details

Accepted Answer

Please let us know as soon as possible if any of your personal details change.You can update them by:Telephoning 01244 641233Emailing info@luxe-salon.co.ukUsing the Contact Us form on our websiteYou can also use these channels to withdraw photo consent, opt out of marketing, or exercise any of your other rights.